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Article: More for Less Government is Many to One
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Document type:Article
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Author:Shane Middlemiss, e-Gov Watch Ltd
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Published date:13 June 2011
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Primary audience:Government Web Site / Channel Managers, Government CIOs, Government Stakeholders, Taxpayers, Ratepayers
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Pages:5
This article reveals government is poorly using its online channel by missing the key attributes of personalisation and content integration and therefore missing out on what I call many-to-one government. People using government are obliged to use much more expensive phone and service centres, secretly costing government (and taxpayers / ratepayers) hundreds of millions more than is needed.